Newfi Servicing FAQ
Loan servicing includes sending monthly payment statements, collecting monthly payments, maintaining records of payments and balances, collecting and paying taxes and insurance, managing escrow funds, and mortgage customer service.
Interim servicing refers to the period of time from when the loan closes/funds until the loan is sold. This means that the interim servicer will collect payments and perform other loan servicing functions until the loan is sold and the servicing is transferred.
Cornerstone performs interim servicing and mortgage loan servicing functions for Newfi.
Cornerstone is available to answer questions regarding your mortgage and they can be reached at 866-505-0510, Monday – Friday, 6AM – 6PM, MST and Saturday 8:00AM - 12:00 PM MST. General servicing email address is loaninfo@myloanservicer.com. You may also email servicingsupport@newfi.com if you have additional questions. We are happy to help.
The servicing of your loan is being transferred from Cornerstone to a new servicer. The Notice of Servicing Transfer contains important information about the transfer. You may receive two separate notices – a notice from your current servicer, Cornerstone and a "Welcome" notice from your new servicer. The notice(s) should include all of the following information:
1.Name, address, telephone number and hours of operation for your new servicer and your current servicer.2. Effective date of the Transfer of Servicing.
3. Date your current servicer, Cornerstone will stop accepting payments.
4. Date your new servicer will begin accepting payments.
If you have received a Notice of Servicing Transfer from Cornerstone, refer to the instructions in that document for where to send your payment. If you have not received a Notice of Servicing Transfer, contact Cornerstone's Customer Support at 866-505-0510 for help or contact Newfi's Servicing Support at 888.907.3364 or email Newfi Servicing Support at servicingsupport@newfi.com. We are happy to help.
Servicing transfers are common in the mortgage industry. A transfer of servicing does not affect any term or condition of your mortgage. As part of your closing, a Notice of Servicing Transfer was provided in your closing documents .
Cornerstone performs servicing functions for Newfi. They can be reached at 866-505-0510 from 6:00am - 6:00pm MST, Monday - Friday and 8:00AM - 12:00PM MST on Saturday. You can also contact Newfi Servicing Support at 888.907.3364 or email Newfi Servicing Support at servicingsupport@newfi.com. We are happy to help.
Cornerstone performs loan servicing functions for Newfi, including timely payment of your homeowner's insurance renewal premiums and property taxes. Cornerstone can be reached at 800.315.4757 from 6:00am - 6:00pm MST, Monday - Friday and 8:00AM - 12:00PM MST, Saturday.
To set up an account for a loan being serviced by Specialized Loan Servicing, go to www.sls.net and click on Create Your Account or the Register button on the home page. This will take you to the login page. Click on the Create My New Account Now button to get started. You will need your Specialized Loan Servicing loan account number.