Newfi Servicing FAQ
Loan servicing includes sending monthly payment statements, collecting monthly payments, maintaining records of payments and balances, collecting and paying taxes and insurance, managing escrow funds, and mortgage customer service.
Interim servicing refers to the period of time from when the loan closes/funds until the loan is sold. This means that the interim servicer will collect payments and perform other loan servicing functions until the loan is sold and the servicing is transferred.
Cornerstone performs interim servicing and mortgage loan servicing functions for Newfi.
Cornerstone is available to answer questions regarding your mortgage and they can be reached at 866-505-0510, Monday – Friday, 6AM – 6PM, MST and Saturday 8:00AM - 12:00 PM MST. General servicing email address is loaninfo@myloanservicer.com. You may also email servicingsupport@newfi.com if you have additional questions. We are happy to help.
Planet Home Lending performs interim servicing and mortgage loan servicing functions for Newfi.
Planet Home Lending is available to answer questions regarding your mortgage and they can be reached at 866-882-8187, Monday – Friday, 8:30AM – 9:00 PM, Eastern Time. General servicing email address is cs@myloansupport.com. You may also email servicingsupport@newfi.com if you have additional questions. We are happy to help.
The servicing of your loan is being transferred from Cornerstone or Planet Home Lending to a new servicer. The Notice of Servicing Transfer contains important information about the transfer. You may receive two separate notices – a notice from your current servicer, Cornerstone or Planet Home Lending and a "Welcome" notice from your new servicer. The notice(s) should include all of the following information:
1.Name, address, telephone number and hours of operation for your new servicer and your current servicer.2. Effective date of the Transfer of Servicing.
3. Date your current servicer, Cornerstone will stop accepting payments.
4. Date your new servicer will begin accepting payments.
If you have received a Notice of Servicing Transfer from Cornerstone or Planet Home Lending, refer to the instructions in that document for where to send your payment. If you have not received a Notice of Servicing Transfer, contact Cornerstone's Customer Support at 866-505-0510 or Planet Home Lending's Customer Support at 866882.8187. For help or contact Newfi's Servicing Support at 888.907.3364 or email Newfi Servicing Support at servicingsupport@newfi.com. We are happy to help.
Servicing transfers are common in the mortgage industry. A transfer of servicing does not affect any term or condition of your mortgage. As part of your closing, a Notice of Servicing Transfer was provided in your closing documents .
Cornerstone and Planet Home Lending perform servicing functions for Newfi. Cornerstone can be reached at 866-505-0510 from 6:00am - 6:00pm MST, Monday - Friday and 8:00AM - 12:00PM MST on Saturday. Planet Home Lending can be reached at 866-882-8187 from 8:30am - 9:00pm EST, Monday - Friday You can also contact Newfi Servicing Support at 888.907.3364 or email Newfi Servicing Support at servicingsupport@newfi.com. We are happy to help.
Cornerstone performs loan servicing functions for Newfi, including timely payment of your homeowner's insurance renewal premiums and property taxes. Cornerstone can be reached at 866.505.0510 from 6:00am - 6:00pm MST, Monday - Friday and 8:00AM - 12:00PM MST, Saturday.
Planet Home Lending also performs loan servicing functions for Newfi, including timely payment of your homeowner's insurance renewal premiums and property taxes. Planet Home Lending can be reached at 866.882.8187 from 8:30am - 9:00pm EST, Monday - Friday.
To set up an account for a loan being serviced by Cornerstone, go to the Cornerstone Servicing website and click on Login or Register button on the home page. This will take you to the login page where you can create a new account or log in to an existing account. You will need your Cornerstone loan account number to get started.
To set up an account for a loan being serviced by Planet Home Lending, click on Register Your Account. This will take you to the page where you can create a new account. You will need your Planet Home Lending loan account number to get started.